9/10/2023 0 Comments Zoiper call rejectedPlease consult with your system administrator for additional help. Please make sure Zoiper and the PBX or on the same network or setup a VPN between the device running Zoiper and your PBX. Your PBX is on an internal network, but Zoiper is not on the same network and no VPN is running.This feature is available in Zoiper Biz only. Now every time when you are in a call, Zoiper would auto-reject all other incoming calls. Please contact your provider for further assistance You can find the 'Auto reject calls' option in Zoiper -> Settings -> Preferences -> Automation -> Automation sub-tab -> enable the 'Auto reject calls if status is set to:' and select 'On the phone'. The PBX or SIP Provider you are trying to connect to is currently down. If the above fails, please contact your provider or PBX administrator might be able to tweak a server side setting to make things work. Please try different settings combinations of STUN (enabled or disabled) or rport for signalling (enabled or disabled).Ī combination that works on one WiFi access point or 3G/4G network might not work on another.Ī combination that works one WiFi or cellular network for a specific VoIP server might not work for another one. The reponse we are getting from the provider via sip is 403 forbidden Scenario: Call Manager (8. Zoiper has a few settings to trick the server into sending the packets to a different IP address or port. 12 Problems dialling out SIP: 403 Forbidden Yannick Vranckx Explorer 02-23-2015 02:57 AM - edited 03-17-2019 02:05 AM Dear all, We are having issues at one of our customer sites to dial out of the office. A NAT router in between the softphone and the server is causing some packets to be dropped.If you are using a jailbroken iOS iPhone or iPad, please Disable any firewalls you might have installed. Probably in your case this is due to the fact that some additional symbols persist in the numbers from your contact list like empty spaces, brackets, etc. A firewall on your device is blocking the traffic Best answer Hello, Error 603 is returned when for some reason the call was rejected by the server.A list with problematic routers and solutions can be found here Your router is intercepting and changing the packets as they pass throughīe sure to Disable SIP ALG on the router.Use TLS encryption for the SIP signalling, especially when combined with a server running SIP on port 443.(this requires server side support for TLS).contact your internet provider and ask if they allow VoIP calls on their network.Your network provider is blocking VoIP calls. (this happens mostly in middle eastern countries).If you are not able to do so yourself, we would suggest contacting your ITSP (internet service provider) If not, you have to fix your internet connectivity issue(s) first. Please open your browser and check if you can visit a random website. There's an issue with your internet connectivity.Open Zoiper -> Go to Settings -> Accounts -> (your account)ĭouble check that the setting for "Host"is correct and does not contain any spaces.
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